|
| |
|
| Pierian
Director |
|
Identify
and plan the entire project execution
with the Client’s Practice Director
|
|
Ensure supply of quality standards
for implementation at he center |
|
Plan, acquire and allocate resources
for the IDC |
|
Participate in review meetings with
Client |
|
Escalate issues to Client |
|
Overall Supervision of the project
|
|
|
|
|
| |
| Delivery
Manager |
|
Provide
resource information for the project
to Client practice manager |
|
Coordinate transition of process to
the India center |
|
Initiate the process for the Center
|
|
Manage day-to-day operations at the
center |
|
Ensure implementation and maintenance
of Quality Systems at the Center |
|
Review all deliverables and documents
before dispatch to the client |
|
Daily reporting to the client Practice
manager |
|
Resolve issues if any with the client
|
|
Escalate issues to the Pierian Director
for further discussions with the client
|
|
Participate in review meeting with
the Pierian Director and client team |
|
|
|
|
| |
| Quality
Manager |
|
Coordinate
transition of process to the India center
|
|
Work with delivery manager to ensure
quality processes |
|
Impart training on quality assurance and service
levels |
|
Ensure quality on day-to-day basis |
|
Ensure implementation and maintenance
of Quality Systems at the Center |
|
Daily reporting to the Delivery manager
|
|
Escalate issues to the Pierian Delivery
Manager for further discussions with
the client |
|
Participate in review meeting with
the Pierian Director and client team
|
|
|
|
|
| |
| Client
Practice Director |
|
Identify
and plan the project execution and further
expansion with Pierian Director |
|
Ensure supply of quality standards
for implementation at the India center
|
|
Timely transfer of funds for payment
of Pierian charges |
|
Address escalated issues amicably |
|
Participate in review meetings with
Pierian director |
|
|
|
|
| |
| Client
Practice Manager |
|
Assist
Pierian Delivery Manager in identifying
and planning projects |
|
Ensure adequacy of specifications
from Client side |
|
Provide technical support to offshore
team |
|
Provide progress information to Client
Director |
|
Participate in review meetings with
Client |
|
Review all documents and offshore
deliverables |
|
Escalate issues to Client Director |
|
Assist Client Director in maintaining
and building customer relations |
|
|
|
|
| |
| Team
Leads |
|
Ensure
quality of deliverables from their team
|
|
Ensure employee motivation & retention
and resolve team issues |
|
Assist delivery manager in managing
day-to-day issues |
|
Escalate issues to Delivery manger
for team issues |
|
Make up for employee absence |
|
|
|
|
