| Pierian will set-up
a dedicated offshore BPO center for the client which will
be owned and managed by the company. The operating structure
and mechanism will be such that the ownership of the center
and its assets (including the team members of the dedicated
facility) will be transferred to the client based on agreed
trigger points. |
| Pierian will transfer
the center to the client when certain conditions (or trigger
points) are met, as per mutually agreed terms and conditions.
These could be: |
|
Time (a realistic
time frame of 24 to 36 months or more) |
|
Number of resources (approximately 150 and above) |
|
Nature of business processes carried out (Usually
if the work becomes increasingly core to the business
or the company, an owned center is preferred) |
|
Even simple business needs / maturity of understanding
of the Indian operations |
|
The transfer of
ownership occurs with a pre-agreed fee paid to Pierian.
Depending on the location and the duration, capital assets
are predominantly owned by the client. This proves to
be advantageous at the time of ownership transfer especially,
as the transfer does not necessarily need to go through
a sale-of-assets process, which carries with it some complexities
in the Indian context. |
| One of key differentiators
between Process-centric outsourcing and the B-O-T model
is that the IPR for the processes developed at the offshore
center will always rest solely with the client. |
Setting up the Center
will begin with identifying key resources – The
client will participate in the selection of these key
resources, as these are the people who will operate the
center and eventually move to the client.
Several companies have adopted a two-step process:
Begin with a process-centric outsourcing and Then move
to a B-O-T arrangement after an initial period of about
18 months. |
| |
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