Digital enablement services encompass tools and processes provided to organisations to ensure a smooth and effective digital transformation. These services aim to align leadership on strategic goals that enhance business operations and equip the organisation to adeptly navigate and thrive once the digitisation process is successfully implemented.

Its role in a digital enablement strategy is crucial in overseeing the necessary change management, communication, and upskilling initiatives. This ensures that all business units within an organisation can proficiently deliver the expected business value on a digital platform, encompassing various technologies such as CMS, CIM, CRM, and commerce solutions.

Indeed, digital enablement involves enhancing existing business models by introducing new tools or technologies. For example, transitioning from managing onboarding processes in a spreadsheet to utilising a dedicated onboarding tool exemplifies the application of digital enablement.

Digital Enablement goes beyond technology adoption, emphasising the active involvement of key stakeholders, employees, and end users to drive successful digital evolution.