Transforming tax operations to pave the way for a scalable future
Client:
Leading accounting and advisory services firm
Industry:
Professional Services
Primary goal:
Enhance delivery efficiency, reduce costs, and stabilize talent.
Ranked among the Top 20 North American firms, the client provides tax, assurance, advisory, technology, and wealth management services to middle-market companies and high-net-worth individuals. Facing high attrition and limited access to affordable, skilled accountants and tax professionals, they partnered with Pierian to optimize resources and operational processes.
Key objectives
01
Leverage global time-zone benefits to accelerate turnaround.
02
Achieve significant per-resource cost savings through flexible staffing.
03
Transition from a people-dependent to a process-dependent delivery model.
04
Address attrition with low-cost, high-skilled professionals.
The Pierian edge
By applying our human-capital expertise and process-transformation capabilities, we helped the client solve attrition and seasonal business challenges with a scalable, resilient service model.
Utilized time-zone differentials to significantly reduce average TAT of financial activities and reporting
Implemented a flexible resource management approach to support seasonal business spikes
Conducted onshore transition and AS-IS process study to map and document workflows
Designed and deployed TO-BE processes, improving operational efficiency and business continuity
Evolved service scope from core accounting to include tax-return preparation (including 990s), BlackLine reconciliations, risk & assurance, and valuation services
The engagement addressed the talent gap and unveiled new avenues for process standardization and improvements, which significantly reduced expenses, while enabling the client to capitalize on seasonal business opportunities.
Cost savings
- 50% cost savings per resource
Improved efficiency
- TAT reduced from 24 hrs to 16 hrs
Better operations
- Stability improved with bench strength of skilled accountants and tax professionals
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