Order to Cash (O2C)
Transform your O2C cycle into a revenue-driving engine
We deliver end‑to‑end O2C operations that improve billing accuracy, accelerate collections, reduce DSO, and strengthen cash flow through integrated, automated processes.
Elevate value outcomes with our services
Order Management
We manage end‑to‑end order processing to ensure accurate, compliant, and timely fulfillment – improving visibility, coordination, and customer satisfaction.
- Sales Order Processing
- Order Acknowledgment
- Pricing & Contract Management
- Order Fulfillment Coordination
98–99%
Order Accuracy Rate
95–98%
Customer Order Fill Rate
2–5 days (B2B)
<24 hrs (B2C e-commerce) Order Cycle Time
Credit Management
We support effective credit risk management through data‑driven credit assessments, policy governance, and ongoing monitoring – reducing bad debt and improving cash flow predictability.
- Service Details
- Credit Risk Assessment
- Credit Limit Setup & Monitoring
- Customer Master Data Management
- Credit Policy Enforcement
95–98%
% of Customers Within Credit Limit
70–85%
Credit Utilization Rate
1–3 days
Manually. But <24 hrs (automated) Credit Approval Turnaround Time
Billing & Invoicing
We deliver accurate, compliant, and scalable billing operations – reducing errors, accelerating revenue recognition, and improving customer confidence.
- Invoice Generation
- Invoice Validation & Dispatch
- Recurring Billing Support
- Debit/Credit Note Management
97–99%
Invoice Accuracy Rate
90–95%
First-Time Match Rate
<2%
Dispute Rate Of Total Invoices
Cash Application
We streamline cash application through automated payment matching and faster reconciliation – improving visibility, reducing unapplied cash, and accelerating cash flow.
- Payment Processing
- Remittance Advice Matching
- Short Payment Handling
- Unapplied Cash Reporting
95–99%
Cash Application Accuracy Rate
<24 hours
Cash Application Cycle Time
80–95%
Auto-Matching Rate With Automation
Collections Management
We manage collections through structured follow‑ups, dispute resolution, and portfolio segmentation – reducing DSO while maintaining strong customer relationships.
- Dunning & Reminder Notices
- Collection Strategy Execution
- Dispute Flagging
- Payment Promise Tracking
>90%
Collection Effectiveness Index (CEI)
5–7 days
Dispute Resolution Time
<15%
% Of Total AR Past Due Receivables
Reporting & Analytics
We deliver real‑time O2C reporting and predictive analytics that improve visibility, identify risk early, and drive better cash and performance outcomes.
- DSO & Aging Reports
- Cash Forecasting Inputs
- Collection Effectiveness
- Dispute Analysis
>99%
Data Accuracy Rate
>95%
Report Delivery Timeliness Of Reports Delivered Within SLA
90–100%
KPI Coverage Rate
Technology & Platform Support
We support O2C platforms end‑to‑end – covering implementation, integration, administration, and automation to improve efficiency and enable scalable operations.
- ERP Support
- P2P Automation
- Self-Service Portals
- Integration Management
>85%
User Satisfaction Score (CSAT)
>95%
Ticket Resolution SLA Compliance
>99.5%
System Uptime
Our customers
Pierian in action
Ensuring Partner Management Excellence with the Right Tech-enabled Solution
We enabled a global enterprise to achieve a 10% TAT improvement for claims processing, reduce errors in dealer claims & incentives, and improve operational efficiency gains via automation.
Automated Finance: Driving the Growth of Quick Commerce Giants
We enabled India’s leading quick commerce platform to process 1,75,000+ invoices monthly for 2,500+ vendors, leading to a 50% cost reduction via automation.
Driving Efficient F&A Operations at Scale for an E-commerce Powerhouse
We enabled one of the world’s largest e-commerce platforms to improve financial reporting & compliance, improve vendor settlements, and drive cost optimization via ERP automation.
From our customers
Pierian played a pivotal role in transforming our financial operations, ensuring a smooth transition across multiple legal entities. Their expertise in finance automation, compliance, and technology-driven solutions significantly improved our efficiency and cost optimization. We now have a scalable, future-proof financial system that supports our business growth.
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