Ensuring partner management excellence with the right tech-enabled solution
Client:
Leading automotive manufacturer
Industry:
Manufacturing
Primary goal:
Overhaul finance processes to manage nationwide dealer claims efficiently.
Founded around 80 years ago, this automotive manufacturer is one of the world’s largest, producing ~10 million cars every year and generating an annual revenue of $250 billion. Facing an operational ramp-up that outpaced their existing dealer claims processes, the company needed a technology-enabled solution to address process gaps and drive service excellence. And that’s exactly what Pierian delivered.
Key objectives
01
Standardize workflows for speed and accuracy.
02
Streamline reconciliation processes.
03
Improve partner management and issue resolution.
The Pierian edge
By assessing the AS‑IS claims workflows, identifying bottlenecks, and designing a TO‑BE framework, we transformed the dealer management program with the powerful combination of process excellence, controls, and automation.
The engagement resulted in significant improvements across claims and invoice processing, reconciliation, payment processes, and budgeting. This meant reduced revenue leakage and a significant boost to partner management, enabling the automotive giant to scale operations with confidence.
Efficiency gains
- 10% faster TAT for claims processing
Higher accuracy
- Reduced errors in dealer claims and incentives
Improved service quality
- Improved service levels to ensure dealer satisfaction
Recent Case Studies
Recent Case Studies
