Automated finance: Driving the growth of quick commerce giants
Client:
India’s leading quick commerce giants
Industry:
Quick Commerce
Primary Goal:
Transform finance operations with a focus on precision, scalability, and robust control.
Completing deliveries in under 30 minutes, sharing real-time updates with a vast customer base,the need to keep up with rapidly growing demand – when it comes to quick commerce operations, agility isn’t just an advantage; it’s absolutely essential. In a sector where speed drives customer loyalty and margins are razor-thin, traditional finance processes simply aren’t good enough. Recognizing the need for change, two of the biggest names in the Indian quick commerce landscape, partnered with Pierian to transform finance operations and secure a competitive edge.
Key objectives
01
Streamline and automate F&A processes for payables, receivables, and reconciliations.
02
Scale to handle massive transaction volumes while keeping costs in check.
03
Enhance compliance and control through improved vendor management and regulatory adherence.
En-route to F&A modernization
The urgent need for state-of-the-art finance operations demanded a comprehensive solution built on four fundamental pillars – reimagining core workflows to eliminate inefficiencies, harnessing and integrating advanced tech to boost precision, implementing centralized control for complete regulatory compliance, and enabling faster, data-driven decisions for optimized business outcomes. Each pillar was crucial for not only managing the current scale of operations but also for ensuring readiness in an industry characterized by constant change.
The F&A processes needed a complete rethink. We began by transforming critical workflows and shifting from an AS-IS to a TO-BE framework. With standardized controls and automated validations across the entire process—from vendor invoice management to purchase order approvals—we eliminated manual bottlenecks and established efficient, error-free operations.
Leveraging advanced tools, we deployed Intelligent Character Recognition (ICR), greatly improving invoice data capture accuracy at both header and line-item levels. RPA bots were deployed for seamless PO-GRN matching, while API-driven ERP integration minimized manual intervention and accelerated invoice posting.
We established a dedicated in-house F&A team to centralize vendor support and enforce robust internal controls. This centralized helpdesk resulted in a fully audit-ready system and ensured that all transactions met stringent multi-country tax and regulatory requirements.
Client testimonial
Pierian’s automation-driven financial services revolutionized our invoicing process. With significantly reduced turnaround times, enhanced compliance, and real-time analytics, we’ve scaled our operations cost-effectively—supporting millions of orders and thousands of invoices every month without compromising on quality or control.
By merging our financial expertise with the capabilities of the latest tech, we fine-tuned our strategies to perfectly align with the goals of the organization, reimagining mission-critical F&A processes into an efficient modern system that drives accelerated processing, substantial cost savings, and enhanced oversight.
Efficiency
- Turnaround time has reduced from T+2 to T+1 and average handling time has dropped from 7 minutes to 1 minute.
- Over 75,000 invoices are processed each month with minimal human intervention.
Scalability
- The system supports 6 lakh daily orders without the need for extra resources.
- This robust framework has helped sustain a 45% market share while managing explosive growth.
Control
- Data accuracy reached 96% within weeks, establishing a near-error-free environment.
- Fully audit-ready processes and robust internal controls have ensured strict adherence to multi-country tax (GST, VAT) and regulatory standards.
Visibility
- Analytics dashboards have unlocked key insights into spend and vendor performance.
- Proactive, data-driven decision-making has become a reality through early detection of potential issues.
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