Combining domain expertise and cutting-edge tech to align finance transformation with growth objectives
Client:
Leading provider of sales-focused CRM
Industry:
Technology
Primary goal:
Support rapid business expansion by optimizing the Accounts Receivable (AR) function.
As a provider of comprehensive CRM and marketing automation tools, spanning social media marketing, content management, lead generation, web analytics, SEO, live chat, and customer support, the client was experiencing a rapid scale-up that required an overhaul of day-to-day AR processes. To make it happen, they joined forces with Pierian.
Key objectives
01
Deploy a focused team to manage AR functions.
02
Establish SLA tracking and completion log reporting.
03
Implement continuous monitoring and quality check mechanisms.
The Pierian edge
What started as a data entry process, has today evolved into a close collaboration focused on AR collection and invoicing, ramping up efficiency and quality by leveraging our deep finance transformation expertise.
Established a dedicated AR team to handle end-to-end invoicing and collections
Standardized invoicing procedures and defined clear SLAs for each AR activity
Benchmarked DSO metrics against industry averages to set improvement targets
Implemented continuous monitoring, quality check protocols, and completion logs to ensure on-time completion of activities
Collaborated with client stakeholders to identify bottlenecks and streamline AR workflows
Improved transparency and decision support with KPI and SLA monitoring
With a combination of the right people and streamlined processes, the engagement has resulted in significant improvements across collection management and cash flow, enabling the client to make confident strides in its growth journey.
Improved operations
- 30% reduction in DSO
Higher growth
- Consistent AR volume growth managed through team expansion
Better efficiency
- Accelerated cycle time for accounting and reporting processes
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