Delivering a tailored outsourcing solution for a leading financial services organization
Client:
Leading CAS provider
Industry
BFSI
Primary goal:
Improve process efficiency to address high rate of talent attrition.
Established in 2001, this Client Accounting Services (CAS) provider caters to over 200 small and mid-sized enterprises across services, technology, manufacturing, and hospitality sectors. Facing high local delivery costs and attrition in a restricted talent pool, the company partnered with Pierian to reengineer accounting processes and leverage cost advantages through an outsourced delivery model.
Key objectives
01
Create a scalable outsourced framework.
02
Improve turnaround time and process efficiencies.
03
Enable growth by addressing attrition challenges.
The Pierian edge
Harnessing our extensive domain expertise and process reengineering capabilities, we delivered a tailored outsourced solution, combining detailed process mapping, streamlined workflows, and talent optimization.
Conducted comprehensive AS‑IS mapping across US and India offices, uncovering process inefficiencies and control vulnerabilities
Created To‑be process documentation outlining effective workflows suited to an outsourced model
Transitioned core accounting functions to Pierian’s India delivery center, leveraging cost‑effective, skilled professionals
Implemented cross‑training programs to mitigate attrition and ensure seamless knowledge transfer
Collaborated with the client’s functional heads to optimize workflows and implement best-in-class process and technology solutions
Deployed tools and applications to enhance process transparency and reporting capabilities
By overcoming the obstacles presented by a high-cost talent pool, the engagement has become the backbone of the client’s delivery operations, driving higher profits and paving the way for long-term growth.
Cost savings
- >50% reduction in annual expenses
TAT improvement
- 20% faster turnaround via time-zone advantage
Growth
- Scaled from 2 to 30 dedicated resources
Recent Case Studies
Recent Case Studies
