Eliminating operational roadblocks for a leading telecommunications organization
Client:
Global networking solutions provider
Industry:
Telecommunications
Primary goal:
Scale supply chain and procurement operations to support growth.
A rapid operational ramp-up can be tricky when you’re a leading developer, manufacturer, and supplier of telephony, data, video, construction, and maintenance equipment for the global broadband communications industry. For our client, keeping up with this accelerated growth meant overcoming challenges in managing supply chain and procurement processes and getting timely insights. We stepped in to help them find the right solution.
Key objectives
01
Set up an in-house team with the right expertise.
02
Ensure effective RMA support and supplier management.
03
Deploy analytics capabilities and ensure timely reporting.
The Pierian edge
Leveraging our domain and technology expertise, we worked closely with the client to identify and address bottlenecks across supply chain and procurement processes, with a focus on achieving operational excellence.
Established a dedicated business services team with supply chain expertise
Redesigned procurement and supply chain workflows for peak performance and reduced process bottlenecks
Established an effective RMA support function to boost customer satisfaction
Improved supplier collaboration and issue resolution
Deployed an analytics team to create and publish spend, savings, and rebate reports
Unlocked real-time visibility into inventory, shipping, open orders, demand, and forecast metrics
By reimagining processes and improving analytical capabilities, the engagement enabled the client to strategize for success and scale with confidence.
Operational efficiency
- Reduced overhead and inventory costs through streamlined processes
Insights & control
- Improved data analytics and reporting for proactive decision-making
Customer satisfaction
- Faster RMA turnaround and enhanced supplier communication
Strategic growth
- Reliable metrics to foresee risks, optimize assets, and support expansion
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